How we work

 

Feedback

 

Without effective feedback it can be so much harder to improve. We therefore encourage our customers to keep in contact with us.

 

You can do this in one of several ways:

 

1. Directly – by email or telephone – we all carry smartphones and are available during all reasonable hours

 

2. Through auditing – We invite each of our customers, on a monthly basis, to join us in completing a Quality assessment of cleaning standards. We do this using a Red, Amber, Green scoring system and an Apple IPad based Quality Inspection form. Results, which capture customer satisfaction levels are then emailed to each client, to our cleaning supervisor at the site and to our Operations Director who will review and track contract progress.

 

3. Through our email surveys – much the same as the above, except this can be carried out in your own time and submitted electronically.

 

We also love to celebrate success and so we encourage all our customers to let us know when something goes really well or when they spot a member of our team doing something exceptional. When we get this news we publish the employee’s achievements in our newsletter and, as part of a new experiment, drop a little treat in their paycheck.